Privacy Policy - NZ Transport Services

NZTS Privacy Policy

Privacy Policy Details

Who we are, what information we collect and Why.

Nau Mai, Haere mai e ngā hoa. Mahi ngātahi tātou i roto i te pakihi.

Welcome. NZ Transport Services (NZTS) is your reliable transport services company in Aotearoa, New Zealand. We are committed to serving our valued customers and meeting your transportation needs efficiently and professionally.

To ensure we can provide you with the best possible service, we collect personal information from our customers and contractors. This information is used for identification purposes, facilitating communication regarding deliveries and collections, completing business transactions, and ensuring that jobs are paid for and successfully completed. Additionally, we may use this information for future follow-ups, including marketing communications. Rest assured, we only ask for relevant information to better understand the details of each job we undertake.

At NZTS, we value your privacy and take your data security seriously. Your information is stored securely in a protected database. As per The Privacy Act 2020, you have the right to access and review the information we hold about you or request the permanent deletion of your information if desired. Transparency is vital to us, and we strive to maintain complete transparency regarding the use of your information.

ALL NZTS “TERMS AND CONDITIONS” CAN BE FOUND HERE.

The information we collect includes:

It is probably not a surprise that we collect any information that is provided to us by yourself directly. This could be through any of our tools. E.g this website, verbally over tele communication, through email correspondence or through an app such as facebook messenger, whats app, trade me, linked in etc…

Basic Account Information: Information you provide directly through various channels, such as our website, telecommunication, email correspondence, or messaging apps like Facebook Messenger, WhatsApp, Trade Me, LinkedIn, etc.
Public Profile Information: Contact information available publicly through websites, Facebook, LinkedIn, or Trade Me profiles, or any comments made public.
Billing, Banking, and Payment Information: Details related to transactions and payments.
Business Information: Name, phone, location, and services provided.
Personal Contact Information: Government-issued identification, such as a passport or driver’s license, may be requested as proof of identity.
Information from Cookies and Technologies: Cookies and pixel tags are used to track visitor activity, access preferences for our services, and understand email campaign effectiveness.
Feedback and Reviews: Non-harmful feedback, reviews, and personal comments that positively contribute to the NZTS reputation.

We want you to feel confident and assured when entrusting us with your personal information. Should you have any questions or concerns, please refer to our comprehensive “Terms and Conditions” available on our website.

At NZTS, we are dedicated to maintaining the highest standards of professionalism, ensuring your transportation needs are met with utmost care and efficiency. Trust us to be your reliable partner in transport services.

KIWI’S LOOKING AFTER KIWI’S

Cookies

We utilize cookies to enhance the browsing experience for our valued customers. These cookies enable us to improve the functionality and convenience of our website. For instance, if you have previously filled in any forms on our site, the next time you visit, your information may automatically appear, thanks to these cookies. This feature is designed to save you time and streamline your interactions with us.

We also employ analytical and social media cookies to gather data through platforms like Google Ads, Facebook, Google Analytics, Microsoft, among others. These external companies use their own cookies to assist us in tracking website traffic and gathering valuable analytical insights. This information helps us optimize our website, making it more user-friendly and enhancing navigation, so you can easily access the information you seek, tailored to your specific needs.

Rest assured, the data collected through cookies is solely used for the purpose of improving your experience with our website. We value your privacy and ensure that all data is handled securely and in accordance with applicable regulations.

If you have any questions or concerns about our use of cookies, please refer to our Privacy Policy or feel free to reach out to us directly. At NZ Transport Services, we are committed to providing a transparent and user-friendly online experience for our valued customers.

Who we share your data with

Your data is treated with the utmost care and confidentiality. We ensure that your information is accessible solely to our trusted staff members. Additionally, your data may be shared with transport contractors who are engaged by us to carry out specific jobs at your request. These contractors are carefully selected and work under our supervision to ensure seamless communication regarding delivery or collection times, as well as to facilitate payments on our behalf, if required.

We value the trust you place in us, and we take data protection seriously. Therefore, your information may also be shared with reputable debt collection agencies, but only when necessary to recover any outstanding amounts owed to us. Rest assured, any data shared with these agencies is solely for the purpose of managing outstanding accounts and adheres to all relevant privacy regulations.

NZ Transport Services prioritizes the security and privacy of your data. We will only disclose your information to external parties if we are given permission from yourself or when we are legally required to do so.

If you have any queries or concerns about how your data is handled, please refer to our comprehensive Privacy Policy or feel free to contact us directly. We are committed to maintaining transparency and ensuring that your information is used responsibly and legitimately.

Trust NZ Transport Services to keep your data safe while providing you with exceptional transportation services.

How long we retain your data

We take the responsibility of retaining your data seriously. When you submit a quote or fill in any form on our website, including personal information, both the data and its metadata are stored indefinitely in our secure database. This enables us to recognize and identify you, facilitating smooth follow-up communication regarding your inquiries.

We maintain this data for future correspondence and marketing purposes, ensuring that any future interactions with us are seamless and efficient. By retaining your information, we can seamlessly progress with our services, such as providing quotes, invoicing, and arranging transportation, without the need to gather your details again. Rest assured, the security of your data is our priority.

As long as you remain a valued customer of NZ Transport Services, we will keep your information on record. However, if you wish to have your data deleted, we respect your right to privacy, and it will be promptly removed from our database upon your request. If you have any questions or concerns about how your data is handled or wish to make any requests regarding your information, please refer to our comprehensive Privacy Policy or feel free to contact us directly. We are dedicated to maintaining the trust and confidence of our customers while delivering exceptional transportation services.

What rights you have over your data

At New Zealand Transport Services Ltd, we prioritize the safety and security of your personal information, adhering to the Privacy Policy Act 2020. As our valued customer, you have full rights over your data, and we are fully committed to respecting and honoring those rights.

At any time, you have the right to request access to the personal information we hold about you. We are more than happy to provide you with this information promptly and efficiently. Additionally, you retain the right to terminate this data at your discretion, should you wish to do so.

To ensure the utmost security and privacy, we require verbal or written confirmation from you, the owner of the personal information, prior to any data termination. Rest assured, your data will remain securely stored in our database until we receive further instruction from you.

We want you to feel confident and in control of your personal information. If you have any questions, requests, or concerns regarding your data or our privacy practices, please refer to our comprehensive Privacy Policy or reach out to us directly. Our commitment to maintaining the trust and satisfaction of our customers remains unwavering.

REST ASSURED. your data is in safe hands.

Any changes to our Policy

We are committed to transparency and ensuring that our valued customers are informed about any changes to our policy. Any updates or modifications to our policy will be promptly published on our website.

For comprehensive information on your data rights, we encourage you to review The Privacy Act 2020, which can be accessed at the following link:. https://www.legislation.govt.nz/act/public/2020/0031/latest/LMS23223.html

Your satisfaction and peace of mind are essential to us. If you have any questions or concerns regarding the use and storage of your personal information, please don’t hesitate to contact us. We are always here to address any queries you may have and provide you with the necessary information. Our contact details can be found below.

At New Zealand Transport Services Ltd, we value your trust and are dedicated to ensuring a legitimate and transparent experience for all our customers. Your data privacy is of utmost importance, and we are committed to providing you with exceptional service while safeguarding your personal information.